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Reply to Beware of inns, hotels that won't refund cancellations

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Reply to Beware of inns, hotels that won't refund cancellations
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Tom M from Raleigh, NC on 9/18/2021 1:00:30 PM:
Some friends and I recently had to call off a GAP trip that we had planned for a while due to one of us catching COVID. We canceled all of our reservations at least a week ahead of the planned stays, but several places were unwilling to give us refunds. I realize this is a tough time for businesses, but we canceled with plenty of time for them to rebook the rooms. For all we know, they may have rebooked the rooms to other guests and doubled their money. One of the places that refused a refund was the River's Edge in Confluence and the other was the Fairfield Inn in Cumberland. Be aware of their policies if you plan on staying at either place. BTW, we also canceled at the Connellsville B&B and they refunded our money with no hesitation whatsoever.

 
Edward from North Carolina on 9/18/2021 5:00:38 PM:
I'm sorry you are in that situation. Fairfield Inn has a 24 hour cancellation policy, I would contact the Marriot customer service. River's Edge website says they will refund if they can rebook the room so maybe they just need to see if they fill your room(s) before they issue a refund.

 
Tom M from Raleigh NC on 9/19/2021 10:26:21 AM:
The other place that won’t issue refund is Springhill Suites in Pittsburgh. Apparently my friend made reservations through booking.com and they are all denying responsibility. Hotels blame booking.com, which blames it on hotels. Reservations were canceled at least a week before planned visits. River’s Edge was reserved directly with the inn. I could understand their reluctance if we had canceled at the last minute but a week is plenty of notice. Most hotels these days will let you cancel with 24 hours notice or less. Anyway, I posted this as a caution to others planning trips on the GAP. My advice is to make reservations directly with hotels/inns and make sure that they will refund cancellations within specified time periods.

 
Rivnuts from Homestead,PA on 9/20/2021 8:24:17 AM:
A number of third-party travel reservation services.offer non-refundable rates as well as normal, refundable-with-notice rates. All rates must be transparent and fully understood prior to booking regardless whether they are with third-party services or with the direct providers themselves.

 
Ross from North Augusta, SC on 9/23/2021 10:14:13 PM:
I learned the hard way, never use 3rd party sites. We did a trip to NYC and they double booked the hotel. Expedia wouldn't refund us and let's just say they got way more than an earful.. So, I never use any of those sites. The problem is, a lot of times it's hard to tell if you're on their site or the actual hotel, so I now call the hotel directly to make my reservations.