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Reply to Current status of Amtrak Roll On Service
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Rick from Grafton, Va. on 2/3/2015 5:44:49 PM:
Looking forward to our annual Passage/C&O ride this Oct. I've been looking at the Amtrak site concerning roll on service but the info seems to all be old or just rehashed. Another question is biking from the end of the trail to Union Station to retrieve our vehicle. Been looking at the map but I'm not sure if there are additional connector trails or if we'd be on heavy traffic streets. Any comments/suggestions? Thanks.

 
John from Pittsburgh, PA on 2/3/2015 10:40:32 PM:
Rick, has any "new" news come out on this? I keep hearing they're going to test it, but I've never heard of a time frame or a firm date that they'll make it an everyday, permanent thing. Any internet search for Capitol Limited Bike Roll-on Service only gives me news articles from 2013 that it will just be in a test phase (with no time defined). I can't seem to find any more recent news on this. Hopefully they decide soon and make it a permanent fixture!

 
Rick from Grafton on 2/9/2015 6:38:04 PM:
John,
No. No new news. Just the same we're working on it, we'll let you know. At this rate I'll be 105 before Amtrak pulls their head out of their butts and get the ball rolling. I would use train service every trip and I average 3 per year along the Passage/C&O.

 
Awf Hand from Chippewa Falls on 2/12/2015 8:36:50 AM:
Did you try calling them? I've floundered on their website for far too long to not make Amtrak's employees lift a finger.

Reservations & Customer Service
1-800-USA-RAIL (1-800-872-7245) or TDD/TTY (1-800-523-6590)

 
Rick from Grafton on 2/15/2015 12:36:01 PM:
I haven't actually spoken with a human. Just on hold for several minutes and finally hung up. Tried maybe twice and gave up as my time is too important.

 
Rick from Grafton on 2/15/2015 8:07:37 PM:
Spoke with a very pleasant customer service rep in California this afternoon. I was on hold for probably 8 minutes before speaking to a human. He was only able to tell me that the Roll On Service experience that took place last spring (I think) was a success and Amtrak was still in the planning stages. Not very useful info but better than just sweeping the idea under the carpet. He spent a lot of time checking with a couple of supervisors before relaying the info to me. Really nothing new but I guess we can keep hoping.

 
Paul M from Quincy, IL on 4/9/2015 4:07:33 PM:
About all I can add to the saga is that the new baggage cars WITH BIKE RACKS have finally made their appearance. All 5 long distance trains originating from New York have them. I suspect the Capitol Limited will be next, if it doesn't already have them.

Unfortunately, that doesn't mean roll-on, roll-off bike service is any nearer. The only thing that makes me think such a radical idea (for Amtrak) will come about, is that two years ago baggage service was reinstated at several stations even when there is no agent on duty, another very radical idea.

 
John W. from Pittsburgh, PA on 4/11/2015 10:15:08 AM:
Does anyone know if the Capitol Limited (DC to Chicago with a Pittsburgh stop) is still doing "testing" this season with Roll On Roll Off? Secondly, if so, can you get off at Cumberland, MD without boxing your bike up? News seems so hard find on this route. If offered I would 100% use it this summer. Here's to hoping.